Refund policy
At Talumie, your satisfaction is our priority. If you are not completely satisfied with your purchase, this policy explains how to return a product and request a refund.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To initiate a return, please contact us at info@talumie.com. We will provide you with the return instructions and applicable return address. Returns sent without contacting us first may not be accepted.
Returned products should be complete and, where possible, include their original packaging, tags and accessories. Products may be inspected as reasonably necessary, but we may reduce the refund where permitted by law if the product has been handled beyond what is necessary to determine its nature, characteristics and functionality.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
If you receive an incorrect, defective or damaged product, please contact us at info@talumie.com. Where Talumie is responsible for the issue, we will arrange an appropriate solution and cover reasonable return shipping costs where applicable.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Where required by applicable law, standard delivery charges will also be refunded. Additional costs for express or upgraded delivery may not be refundable.
Refunds will normally be processed within 14 days after we receive the returned goods or acceptable proof that they have been returned.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@talumie.com and include your order number and clear photos of the issue where applicable.
Depending on the circumstances, we may offer a replacement, repair, price reduction or refund in accordance with applicable consumer law.
Lost Packages
If your package has not arrived within 30 days of dispatch, please contact us at info@talumie.com. We will investigate the shipment with the carrier.
Depending on the circumstances, we may offer a replacement, full refund or partial refund, subject to applicable consumer law.
Missed or Uncollected Deliveries
If a delivery attempt is unsuccessful, the carrier may attempt delivery again or send the package to a local post office or collection point. Customers are responsible for providing a correct and complete delivery address and collecting packages within the carrier's specified timeframe.
If a package is not collected within the specified timeframe and is subsequently returned to us or destroyed, we may refund up to 50% of the product value, depending on the circumstances and costs incurred.
This also applies where delivery fails because the customer provided an incorrect or incomplete shipping address. This does not affect any mandatory rights available under applicable consumer law.
Delivery Delays
Delivery times provided on our website are estimates. Delays may occasionally occur due to customs, weather conditions, holidays, carrier disruptions or other circumstances outside our control.
If your order is delayed, please contact us at info@talumie.com and we will assist you in locating your shipment.
Exchanges
If you would like to exchange an item, please contact us at info@talumie.com. We will provide instructions based on product availability and your request.
Exceptions
Certain products may be excluded from change-of-mind returns where permitted by law, including personalized products and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
This does not affect your rights if a product is defective, damaged, incorrect or otherwise does not conform to your order.
Consumer Complaints
If a product is defective or does not conform to your order, you may be entitled to a repair, replacement, price reduction or refund in accordance with applicable consumer law.
Please contact us at info@talumie.com before returning the product so that we can provide the appropriate instructions and return address.
Consumer Rights
Nothing in this policy limits or excludes any mandatory rights you may have under applicable consumer protection law.
Contact
Do you have questions about returning your order or requesting a refund? Please contact us:
Email: info@talumie.com
Thank you for choosing Talumie.