Shipping policy
At Talumie, we prioritize fast and reliable delivery of your orders. This Shipping Policy provides an overview of our shipping process and helps ensure a smooth shopping experience.
Shipping Costs
Free standard shipping: We offer free shipping on all orders with no minimum order value.
Express shipping: Where available, express shipping may be offered for an additional fee.
Please note that orders are not processed on weekends or public holidays. During periods of high order volume, occasional delays may occur.
Processing Time
Orders are usually processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Standard shipping: Delivery usually takes 4–8 business days after processing, depending on the destination.
Express shipping: Delivery usually takes approximately 2–4 business days where available.
Delivery times are estimates and may vary due to circumstances outside our control, including customs delays, public holidays, weather conditions, or carrier disruptions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Your shipment may be transferred to a local delivery partner during transit and may receive an additional local tracking number.
Shipping Destinations
We currently ship to:
United States, Canada, United Kingdom, Germany, France and Belgium
We work with trusted local delivery partners, including:
Canada: Canada Post, Intelcom/Dragonfly
United Kingdom: Royal Mail, Evri
Belgium: bpost, DPD
France: La Poste, Colissimo, DPD
United States: USPS, DHL eCommerce, OnTrac
Germany: DHL, Hermes, DPD
Other local or international delivery partners may also be used depending on the destination and availability.
Missed or Failed Deliveries
If a delivery attempt fails because of an incorrect or incomplete address or because no one is available to receive the package, the carrier may attempt delivery again or provide further instructions. Customers are responsible for providing a correct and complete delivery address.
Lost or Damaged Packages
Lost packages: If your order has not arrived within the expected delivery period or tracking has not updated for an unusually long time, please contact us at info@talumie.com. We will investigate the shipment and arrange an appropriate replacement or refund where applicable.
Damaged packages: If your order arrives damaged, please contact us as soon as possible at info@talumie.com and include clear photos of the damage.
Customs and Import Duties
Depending on the destination and how your order is shipped, customs duties, import taxes, or local processing fees may apply. Where such charges are not already included in your order, they may be payable by the recipient in accordance with local regulations.
Contact
Do you have any questions about your order? Feel free to contact us:
Email: info@talumie.com
Thank you for choosing Talumie. We value reliable delivery and excellent customer service.